Question 1

How long does shipping take?

Accepted Answer

Orders within Kathmandu Valley typically arrive in 2–4 business days. Delivery to the rest of Nepal takes 4–7 business days. Bulk institutional orders are scheduled with a dedicated coordinator.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — free standard shipping on all prepaid orders above रु 2,499. Bulk orders may qualify for free freight depending on quantity and destination.

Question 3

How do I choose the right size?

Accepted Answer

Each product page includes a detailed size chart with chest, waist and length measurements. If you are between sizes, we recommend sizing up for a relaxed clinical fit.

Question 4

Are your scrubs unisex?

Accepted Answer

Most scrub sets are designed with a unisex, gender-inclusive fit. Select styles also offer tailored cuts — check the product description for details.

Question 5

What fabrics do you use?

Accepted Answer

We use medical-grade stretch blends with moisture-wicking and anti-microbial finishes where relevant. Full fabric composition is listed on every product page.

Question 6

How should I wash my aaoms wear?

Accepted Answer

Machine wash cold or warm on a gentle cycle. Avoid bleach. Tumble dry low or hang dry for best longevity. Detailed care instructions are on every product page.

Question 7

What is your return policy?

Accepted Answer

We offer 7-day easy exchanges on unworn items with original tags. Hygiene products like protective aprons once used cannot be returned. Contact support for an RMA.

Question 8

Can hospitals and clinics order in bulk?

Accepted Answer

Yes. aaoms specialises in institutional and hospital programmes — premium medical wear, uniforms, and custom embroidered apparel with colour coordination and volume pricing. Use our Bulk Inquiry form, or contact us via WhatsApp or email icons on the site.

Question 9

Do you offer embroidery or branding?

Accepted Answer

Yes. Logo, name, and custom embroidery are available across medical wear and everyday apparel — including T-shirts, cargo, joggers, and gym vests. Upload your artwork via the bulk inquiry form or Embroidery Studio.

Question 10

What is the lead time for embroidered orders?

Accepted Answer

Standard bulk orders ship in 7–14 business days. Embroidered programs typically add 5–7 business days after artwork approval. Rush options may be available — ask our team.

Question 11

How do I place an order on the website?

Accepted Answer

Browse Shop or Medical Wear, open a product, choose size, colour and quantity (add logo embroidery if needed), add to cart, then checkout and choose your payment method — Cash on Delivery, UPI/eSewa/Khalti, bank transfer, or PayPal. For Embroidery Studio, start at /embroidery. For hospital bulk programmes, use Contact or WhatsApp.

Question 12

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (pay when you receive), UPI / eSewa / Khalti, bank transfer, and PayPal. Prepaid orders above रु 2,499 include free standard shipping. For large institutional invoices, use the Bulk Inquiry form or contact us via WhatsApp / email icons.

Question 13

What colours are available?

Accepted Answer

Scrub and uniform colours include Navy, Wine, Black, Heather Grey, Forest Green, Maroon, Mauve, Ceil Blue, Pastel Lilac, Galaxy Blue, Hot Pink, Eucalyptus, Olive and Military Green. OT Wear is Surgical Green; lab coats are White. See the full colour chart under Shop → Colour.

Frequently Asked Questions

Orders & Shipping

Sizing & Fit

Fabric & Care

Returns & Exchanges

Bulk Orders

Still have questions?

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